Hello Philippines! We are Talentpop! A dedicated group of Customer Experience & E-Commerce professionals seeking Dedicated Team Leads to manage our agents!! BPO Experience is a PLUS!

Requirements:

• 1+ year of Team Lead Experience
• 3+ years of Customer Service Experience
• Great English
• Reliable internet connection required.
• Looking for a long-term position with growth opportunities.
• E-Commerce experience preferred.
• Any experience working with Shopify, BigCommerce and/or Amazon clients is a plus.
• Any experience or familiarity using G Suite, Zendesk, Freshdesk, Intercom or Gorgias is a plus.
• Able to communicate via Zoom Video, Slack, and Email.

Responsibilities:

• Provide one-on-one coaching
• Create reporting on agents
• Bi weekly phone calls with your team
• Working collaboratively with our Team Leads

Pay: $5/hour Hours per week: At least 40 (160hrs/month) Number of positions available

We have many jobs to fill and we encourage all qualified applicants to apply. Looking forward to getting to know you!