Looking for a passionate gamer for Customer Service position

Dec 10 '20 blake_quitzon 1651 clicks job
Customer Service

A company that buys and sells virtual in-game gold & items for real money is looking for a Customer Service talent. Your job would be communicating with our site visitors who want to sell or buy goods and also doing the actual trading in the game. We use semi-formal, friendly communication where you’re not limited to strict boring scripts and can actually participate in interesting, genuine chats with gamers from all around the world.

Benefits of This Role: Here’s what you’ll get if you join our team: • 1. Long term full-time 100% remote customer service job that is actually interesting and fun. • 2. NO PHONE CALLS! We’re not a call center and we don’t work like one. • 3. Morning and Day time shifts. • 4. Personal growth, taking your customer service, negotiating, and sales skills to the next level. • 5. Performance-based salary bonuses. • 6. Ability to choose the way you want to get paid: PayPal, Transferwise, or Bitcoin.

Qualifications: We are open to candidates with different backgrounds and levels of experience. You don’t need to have previous customer service experience--as long as you have an insatiable thirst to learn and believe that ALL customers should get only the best service, we want to talk to you.

That being said, here are a few non-negotiable skills that you must possess:

  • Exceptional written and spoken English.
  • Familiarity with online games and the gaming community’s vibe.
  • Typing more than 75 words per minute.
  • Multitasking.
  • Sharp attention to detail.
  • Natural ability to collaborate but also the ability to think and work on your own.
  • Ability to convey ideas and accept constructive criticism well.

Not necessarily, but nice-to-have:

  1. A good internet connection with a backup source.
  2. A decent desktop computer, 2 monitors would be very helpful.
  3. A backup generator if the electricity goes off.
  4. Live chat customer service experience.
  5. Familiarity with Zendesk (Zopim chat).
  6. Familiarity with Discord.
  7. Familiarity with video game goods selling and buying for real money.

Good luck to all!