Advanced-Commercials are seeking dispatchers with excellent English speaking and writing skills

Jan 28 '20 Doronila 1587 clicks job

Work Remotely? YES

We, at ADVANCED-COMMERCIALS are seeking DISPATCHERS with excellent English speaking and writing skills to work remotely. This position is considered as an integral part of the Office Team. Successful applicants must be a problem-solver, detail-oriented and honest. You will be working with a remote team of other assistants located in the Philippines.

Experience Must have 1 year experience working remotely for a company in the USA as a Dispatcher or Customer Service Representative.

Skills and Technical Knowledge Advanced/Excellent English speaker Ability to read graphs, charts, and tables Intermediate proficiency in Microsoft Excel Ability to produce error-free reports

COMPANY ADVANCED-COMMERCIAL For nearly 15 years, Advanced Commercial has served the Atlanta Metro and the Southeast USA as a trusted Commercial Refrigeration, HVAC, Electrical, and Appliances Contractor. Our customers are the premier brands in the food, beverage, and biomedical industries, and they count on us as their one-call solution for keeping their facilities, plants, and equipment up-and-running 24/7. Repairs, remodeling, or new construction: we do it all. See more here.

What You’ll Be Doing Monitoring alarm systems Communicating with alarm companies and other call centers by phone and email Communicating with customers and facility managers by phone and email Communicating with company technicians by phone and email Determining which technician is appropriate for dispatching to call Dispatching technicians Monitoring field personnel efficiency throughout the day and making recommendations to supervisors based on findings Monitoring email and software systems for incoming work orders, and then categorizing and prioritizing them Assisting field personnel by checking rules of engagement, premise conditions via remote monitoring, and equipment maintenance histories Verifying completion of previous day's orders; investigating and taking action on incomplete orders Data entry for supporting the billing process Gathering data for reports to ensure that team gets regular updates on company metrics

Work Hours and Schedule 9 hour shifts per rotating schedule to provide weekend coverage 100% focused on our business while working; no side jobs

Work Duration: Long-Term

RATE/SALARY RANGE: To be Discussed- Based on experience.

Commission Based? NO