⌨️ Work Remotely: Yes 👩 Job Role: Collections Agent 🏢 Company: OVA Virtual 🕞 Work Hours and Schedule: TBD - EST timezone ⏳ Work Duration: Full-time 💰 Rate: $5 - $6 /hour

📌 Description/Information: We are looking for Full-Time Collections Agents to support a company based in the US. The typical person who succeeds in this position does not get frustrated or angered easily and can remove emotion from very demanding phone calls with adjusters and customers. We have a great training program in place, detailed step-by-step workflows including call scripts, email scripts, and so on along with shadowing our manager and top performers along with role-playing.

📌 Qualifications:

• With at least 2+ years of experience in sales or collections in the BPO industry or remote setting
• Strong command of English both written and voice is required for this position
• Comfortable and Confident in communicating on different platforms such as Phone, Email, Chat, and SMS
• Good attention to details
• Tech-savvy and someone who is comfortable managing different CRMs and Technical Tools applicable tools needed for the business
• Capacity and commitment to work 40 hours a week or more supporting clients following EST Timezone
• Preferably someone that is very proactive and always willing to learn
• Ability to communicate clearly and professionally in English, both orally and in writing
• Passionate and displays a strong work ethic
• Extremely organized, excellent at project management, incredibly calm under pressure, and always Professional

📌 Responsibilities:

• Call insurance companies and their adjusters to negotiate settlements ranging from $20,000 to $100,000 US dollars
• Email insurance companies to negotiate settlements and individual price line items
• Constant follow up with the insurance company adjuster to reach a settlement within a zone of reasonable agreement
• Responsible for aggressively following the check and contacting the homeowner via phone call, mail, and emails to schedule check pickups directly from them.