Job Accountabilities • Installing new software • Installing new hardware (servers, printers, computer work stations etc) • Setting up user accounts, permissions and passwords • Overseeing security of all systems, especially the internet • Installing anti-virus protection • Fixing network faults • Technical support for people using the network • Training staff on new systems • Day to day admin and monitoring of network use • Planning future improvements • Suggesting IT solutions to business problems • Making sure all IT meets industry standards • Assisting customer service staff • Installing and configuring computer systems • Diagnosing and solving hardware/software faults • Logging customer/employee queries

Successful applicant will also need to assist in monitoring and dispatching service tickets to the appropriate resource, help create reports relating to calls statistics and may be asked to assist to be on standby for Afterhours call taking(if need arise).