We Are Currently Hiring Operations Manager!

Dec 31 '21 hyman_strosin 1168 clicks job
Operation Manager

Hiring Operations Manager!

Your Responsibilities: πŸ‘‰ Manage daily operations and processes of the company πŸ‘‰ Build systems to streamline operations, including development of our CRM (Zoho) πŸ‘‰ Handle client and VA-based support and issues, including client and VA retention πŸ‘‰ Objectively manage all operations and support staff and hold them accountable πŸ‘‰ Continuously improve support systems for proactive client and VA check-ins πŸ‘‰ Develop company-wide communications, including, but not limited to, engagement between VAs and clients πŸ‘‰ Implement feedback system for positive online testimonials πŸ‘‰ Manage VA medical insurance via HMO provider πŸ‘‰ Manage client billing and VA payroll πŸ‘‰ Engage with new hires and new clients, sharing best practices and company orientation πŸ‘‰ Manage onboarding and offboarding systems for new clients and VAs πŸ‘‰ Ensure VAs report to shift on-time via automated clock-in system πŸ‘‰ Track VA leaves and absences πŸ‘‰ Track and monitor Key Performance Indicators (KPIs) πŸ‘‰ Proactively communicate with team members about potential challenges

Requirements πŸ€“ Proven work experience as an Operations Manager or similar role, ideally in the work-from-home industry πŸ€“ Hands-on experience with organizational effectiveness and operations management πŸ€“ Familiarity with Zoho CRM and related products (Zoho One, Zoho Invoice, etc) πŸ€“ Exceptional verbal and written communication skills πŸ€“ Fluent in English πŸ€“ Excellent organizational skills πŸ€“ Be able to build strong client and VA relationships πŸ€“ High emotional intelligence πŸ€“ Fearless drive and motivation πŸ€“ Absolute team player πŸ€“ Ability to work independently πŸ€“ Ability to work under high pressure πŸ€“ Ability to produce quality output on time

Benefits πŸ’‘ Salary: $1,250 USD/month πŸ’‘ Comprehensive Health Coverage for you and your dependent - not just an allowance! πŸ’‘ Depending on skills, desire and performance, the right candidate will grow with the company into a senior position within the next few years πŸ’‘ 10 paid company holidays off annually πŸ’‘ Unlimited personal paid time off πŸ’‘ Guaranteed pay on time, every time (3% higher exchange rates than most payment systems - we take care of transaction fees so you don't have to!πŸ€“

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