Tom’s Key Company looking for an enthusiastic person to join our amazing customer service team

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Customer Service

WE'RE HIRING! We are looking for an enthusiastic person to join our amazing customer service team and help Tom’s Key Company grow as a valued team member.

About Tom’s Key Company Tom's Key Company (TomsKey.com) is a quickly growing online store that provides car keys and remote fob programming equipment to vehicle owners (the present focus is the USA and Canada). This enables customers to save money over expensive dealership prices for an extra key or remote. See Youtube.com/TomsKeyCompany Role and Responsibilities: • Provide exceptional customer service that leaves customers amazed. • Reply to customers' messages (primarily email) through helpdesk software. (We use GrooveHQ, similar to Freshdesk and Zendesk)

Before a sale:

  • Research and answer questions from potential customers.

After a sale: • Communicate with customers to provide great customer service by solving problems, providing order updates, and requesting reviews when a customer has had a great experience. • Complete administrative tasks such as logging new orders, screening incoming orders for problems, process returns, entering data, and issuing replacement or refunds for orders where appropriate. • Perform some basic Shopify tasks such as order fulfillment, canceling an order, editing an order, process refunds, making an invoice, generate discount codes. • Contribute ideas to make customer service more efficient and consistent. • Monitor Tom’s Key Company’s social media accounts such as Facebook, Instagram, and Youtube and respond to messages, comments, and inquiries. • Respond to customers who call or text us. Currently, we use Google Voice for text and phone calls. • Ability to participate in regular team meetings. Typically twice per week. • Full-time work (40 hours per week). Typically 6-9 hours per day. Working hours are flexible but need to provide support for customers for 5-6 days per week. • Coordinate working schedules with other team members to provide coverage for customer service.

Qualifications: Required: • Attentive to details. • Excellent English is written and verbal skills. • Interest in automotive vehicles. • Experience repairing cars, trucks, motorcycles, or any other machinery/electronics basic troubleshooting and problem-solving. • Ability to empathize with customers and understand their perspectives when solving problems, but still keep the business needs in mind. Willing to make decisions within established boundaries. • Problem solver and independent worker. • Learn quickly - training will be provided to help this team member learn their role and responsibilities. As a growing company, there is much opportunity to learn new things, including working with minimal supervision and having the initiative to research and learn new things. • Computer access with high-speed internet. • Optional (not required, but let us know if you have any of these): • Photo editing experience in Photoshop, Canva.com, or similar. • Previous experience in Customer Service is an advantage, but not required. • Experience with helpdesk software (ideally Groove HQ), Shopify, or Amazon Seller Central is beneficial but can be learned on the job. • Knowledgeable in G-Suite applications such as Google Drive, Google Docs, Google Sheets, Google Slide, and Google Meet. • Fluent in Spanish

Other details: • Training for new employees is provided. • Benefits include Competitive salary, paid time off, 13th-month pay, performance bonus, and salary increase. • Salary range: 20,000-30,000 PHP per month depending on experience.

Explain why you are a great candidate in your cover letter. After sending an email with your updated CV and cover letter, please take the time to answer the Initial set of Questions for this job role by clicking this link: https://docs.google.com/forms/d/e/1FAIpQLSfriFYTOkIEpQIHwFjj7jY4yJJnyFmzpenSwvBt7GT8ng7GgA/viewform

Good luck!

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