TheShade Looking for Product Consultant

Jun 12 '20 Jelinde 2147 clicks job

Work Remotely? [Yes/No]: Yes Job Role: Product Consultant/CS Company: Work Hours and Schedule: Monday- Friday; 7am-3pm Philippine time Work Duration: Long term but will undergo probation first Rate or Salary range: $3/hourly rate Commission Based only? [Yes/No]: No

What are we looking for?

• Certificate 3 in hairdressing or the overseas equivalent (TESDA NC II in Hairdressing or equivalent) • Minimum 1-year experience in hairdressing • Profound knowledge of the colour wheel is vital • Experience in digital provision of customer service/Zendesk preferred • Experience with WooCommerce would be highly regarded. • Ability to understand and advise clients on best-suited hair colour/tones • Stay ahead of hairdressing trends and continually striving to grow

Key responsibilities include:

A) Consulting clients and advising them for their home hair colouring needs

• Ensuring all clients are attended to while upholding The Shade’s brand and guidelines at all times • Educate clients about the products services that are available at The Shade • Provide recommendations for products to clients • Assessing clients natural hair colour and hair colour goals and making recommendations which are achievable and in keeping with both the clients objectives and the colour products range and colour change guidelines • Assisting clients to correct their colour and tone • Recognise that there are clear guidelines and objective parameters as to what can be achieved with home colouring and ensuring that client expectations and that advice given is consistent with The Shade’s colour guidelines

B) General Customer Service (to be gradually introduced)

• Reply to customer‘s enquiries regarding their subscription, shipping, general enquiries etc. via email, FB Messenger and chat.