PERMANENT WORK FROM HOME! Alchemy Outsourcing is Hiring Client Engagement

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Client Engagement

PERMANENT WORK FROM HOME! Company Name: Alchemy Outsourcing Job Role: Client Engagement Rate: $700 USD Schedule: 7AM to 3PM Manila Time

Please read the full job description and follow the instructions to apply.

Purpose of position:

  • To provide client support services in an accurate and timely manner, ensuring the client experiences a fulfilling and professional journey at The Game Changers.
  • To ensure that every interaction is extraordinary, focused on what is best for the clients and their well-being.
  • Design and deliver best practice and personalised customer journeys.
  • To assist and support the coaches.

Responsibilities:

  • Client Care Communication - responding to clients’ emails timely and accurately
  • Attending to coaching sessions and engaging with clients via Zoom
  • Overseeing clients’ journey
  • Management of FB in terms of client interaction including reminders for events and tagging relevant clients for activities or comments that would benefit them.
  • Management and record keeping of client attendance and engagement
  • Organising files and reports
  • Writing, reviewing and improving system operating procedures
  • Any Ad Hoc tasks required

Desirable Qualifications and Skills Required:

  • Must be comfortable communicating and engaging with clients via Zoom
  • Experience working with Australian businesses
  • Excellent communication skills, both written and verbal, and the ability to gain agreement and commitment from others by persuading, influencing and negotiating effectively.
  • The ability to be able to take direct feedback and maintain even temperament -Demonstrated decision-making capability; this includes gathering / reviewing information before making a decision, proactively instigating action, and taking responsibility for all decisions made
  • High level of accuracy with the ability to maintain a high level of confidentiality
  • Must have exceptional attention to details, empathic, intuitive, good common sense, strategic thinking
  • Must be personable and enjoys engaging with people
  • Data Entry Skills
  • Organisation Skills
  • Team player, results-oriented, unquestionable integrity and highly motivated
  • Proactive
  • Proficient in using Google Suites
  • Looking for a long term role
  • Experience working with a coaching business is preferred but not required
  • Preferred but not required: Knowledge in using Hubspot, Asana, Xero and Stripe

General: Maintain a positive approach to business using appropriate conduct and a responsible and professional manner consistent with the standards expected by The Game Changers and it’s clients at all times. The Game Changers is an Equal Employment Opportunity Employer and is committed to ensuring a workplace free of discrimination and harassment. This commitment is based on the need to ensure our company complies with Equal Opportunity laws. Ensuring that discrimination and harassment does not occur in the workplace is the responsibility of all employees.

The responsibility of Occupational Health and Safety in the workplace lies with all employees. This includes conducting yourself in a safe manner and not putting yourself and others at risk, as well as complying with the company’s requirements in relation to OH&S. All employees also have a duty to ensure that additional company policies are observed and practiced.

Follow/ adhere to all lawful and reasonable instructions and requests as directed by your Manager or delegate. This includes upholding policies and procedures set by The Game Changers. This exciting opportunity will enable the right candidate to grow and develop in a fast pace environment, accelerating the fast growth of The Game Changers and his/ her personal growth and success. As a Winner, you will display a daily commitment to upholding and driving the following principles within the TCG team. These values are something that we absolutely live by and the Operations Manager must amplify these throughout the team.

You will continually display and champion our Values on a daily basis in all areas of influence; Whitespace Thinking Invested in Outcomes Deliver Wow Simplicity

NOTES: The Game Changers reserves the right to amend this job description at its convenience and you are directed to comply with such variations.

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