Our Semicolon Connects Team is looking for Client Success Manager / Digital Marketing Manager

Client Success Manager Digital Marketing Manager

Our Semicolon Connects Team is looking for a new member to work with us! Work Remotely: Yes Job Role: Client Success Manager/Digital Marketing Manager Company: Semicolon Connects Work Hours and Schedule: Flexible Work Duration: Full-time

Role: Responsible for building relationships with clients while ensuring that their KPIs and business needs are met by their assigned Virtual Aids. Serves as a liaison between the Company and client to maintan high satisfaction of the client. Ideally, the CSM has a strong background in DMM to effectively support coaches in their business' needs.

Responsibilities:

Liaison between SC and its clients to ensure assigned Virtual Aids deliver high quality services to clients.
Develop and implement action plans to improve the company-client relationships and the retention of the client.
Building relationship with prospective and existing clients.
Check-in with clients if there are other services that we can offer to support their business.
Always ready to attend and identify clients' needs and requirements and propose suitable solutions.
Upselling and cross-selling products/services to clients.
Resolving complaints and issues efficiently and in a timely manner.
Coordinate and secure the renewal of client agreements.
Onboard and keep each client's product journey up to date.
Generating reports and dashboards for the company and clients.
Update, track, and maintain Customer Relationship Management tools and platform