Looking for home-based technical support specialist

Aug 25 '20 jackson_roberts 1556 clicks job

HOMEBASED JOB!!!

We are looking for the best talent to keep elevating the customer experience…could that be you? As a Technical Support Specialist, you will be the primary point of contact for our small business customers all over the world!

You must have strong communication skills and you are a quick learner when it comes to computer software. You will be responsible for bringing about a quick resolution to problems while providing additional training on new software features where applicable.

Do you have what it takes?

• Multitasking ability is a must. We work in a fast paced environment. • Continuously address complaints with customer retention and satisfaction in mind. • Strong listening and fast on your feet problem solving skills. • Previous work experience in a software company is a big bonus. • Willing to explain and demonstrate product capabilities and provide suggestions based on customer's wants and needs

QUALIFICATIONS

2-3 years of experience working preferably in a technical support role, where you were in constant communication with customers and the internal support teams Understanding and having a strong sense of urgency with client issues Strong and clear communication skills - written and spoken Proven ability to prioritize urgent matters and when to escalate an issue Can (and loves) to work in a fast paced environment Quick learner who can grasp new software quickly Intermediate MS Word and Excel Knowledge in Wordpress/Wix Knowledge in Mailchimp/Constant Contact

Starting Salary: 23,000Php

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