Long-term Position for Customer Success Advocate

Apr 11 '20 Royii 1936 clicks job

HIRING!

Position: Customer Success Advocate Client: Canada-based Work Hours and Schedule: Graveyard shift Work Duration: Long-term Starting salary: Salary TBD but DEFINITELY NOT LESS THAN $3/hour

The Customer Success Advocate is expected to: Provide exceptional customer service in a fast-paced environment according to service standards and procedures Troubleshoots and resolve customer-reported issues Consistently meeting expectations of quality assurance program and productivity standards. Shows full proficiency in all systems and program

Qualification: Experience in a CSR role, in a contact or call center environment Strong knowledge of customer service principles, including sound decision-making and negotiating skills. High level of verbal and written communication skills Excellent time management and problem-solving skills Ability to perform in a fast-paced environment and high-pressure situations

Must have experience in Shopify stores or with any e-Commerce related tools

Reliable, punctual and flexible.

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