Intelligent Technical Solutions looking for a Service Coordinator

Oct 25 '20 pschowalter 1202 clicks job

We are looking for a Service Coordinator! Work Remotely Company: Intelligent Technical Solutions Work Hours and Schedule: Able to work full time, 40 hours a week, Monday to Friday 8AM to 5PM PST Work Duration: Long-term Earn ~₱28,000-₱33,000/mo.

Description: Intelligent Technical Solutions is a managed service provider who’s been in business for over 15 years. With more than 100 team members in Nevada, California, Arizona, India, and the Philippines, we serve some of Southwest’s finest companies, with industries including architecture, finance, law, medicine, and manufacturing. We’ve been repeatedly noticed by our peers as one of the fastest- growing managed service providers and small businesses in the country.

Working with ITS is like working with close friends and family. We’re a laid back but professional crew, who is currently looking for a Service Coordinator who is able to add value to our team by serving these purposes: to provide a positive, warm, and welcoming response to all communications received from clients by phone or email to organize and facilitate the flow of work through the Operations Department, including the managing of inventory, scheduling of on-site technical resources, monitoring of all work on each Service team, holding teams accountable for work not being completed in a timely fashion, and entering new work into the ticketing system for completion by Operations.

Duties and Responsibilities: Promptly answer phone calls coming into the ITS office, and disposition them per procedure. For most calls, this involves generating a ticket for new service issues. However, it can also include assisting vendors, transferring calls to non-service staff, and screening calls for management staff. Use ConnectWise to create, review and manage service tickets for the entire Service Department. This includes editing tickets, handling workflows, changing ticket statuses, and coordinating with internal staff to identify specific issues or problems preventing work from being completed. Regular review of all current Service Department tickets, to include responding to email-originated tickets to let the customer know it has been received, to identify high-priority tickets and notify the appropriate Service staff, and to identify tickets which are not being handled promptly. Use internal and external knowledge bases and resources to research and resolve issues independently, as well as to assist in documenting coordinator procedures and policies. Participate weekly in high-level meetings with Service teams, the Service department and the entire company to learn more about the operations of the entire organization, and to discuss and resolve client and internal company issues.

Requirements: a home office set up that meets the following: a working computer (minimum 8gb RAM, Windows10) stable internet connection (at least 5mbps) an HD camera for meetings etc. a good headset (with noise cancellation feature) a very strong cultural fit with the ITS way a deep passion and love for technology a strong understanding of client service concepts a desire to learn no IT experience or education requirements able to provide NBI Clearance (In time) strong English communication skills

Other Benefits: HMO (Employee & Dependent/s) Life Insurance 50% reimbursement for Dental & Vision 15 Vacation Days per year US Holiday Pay