Hiring Full-time Customer Support Specialist with Flexibility to work at night and weekends

7d general_schmeler 327 clicks job
Customer Support Full Time

Customer Support Specialist Full Time Position = 40hours Pay: US$3/hour Location: Anywhere (Remote post) Schedule: Flexibility to work at night and weekends if needed.

Ascension Consulting is a global company based out of Kentucky. We are a customer-driven company that helps clients create or expand their existing businesses. We are founded on the ideals of the entrepreneurial spirit, and firmly believe that we can help people find better lives, where they aren't tied to the traditional 9-5. We need a full-time Customer Support Specialist to level up our community-building, marketing and partnership efforts. You may be the right person for the job.

As a Customer Support Specialist, we would expect you to perform the following duties & responsibilities:

  • Maintain solid relationships with clients by providing excellent customer and technical support.
  • Manage and moderate social media pages and groups.
  • Engage and energize communities of people who need your inspiration, motivation, and expertise to grow their businesses
  • Provide first-level support to potential buyers before, during, and after all Ascension promotional programs
  • Maintain SOPs so they are up-to-date
  • Identify opportunities for improvement of SOPs and templates
  • Take part in other projects on an as-needed basis

To qualify, you need to have:

  • High level of proficiency in oral and written English
  • Innate desire to help people, to make things better for customers and for the company
  • Commitment to work at least 40hours per week and the flexibility to work at night and weekends.
  • A quiet place to work in with a stable electricity source
  • Working Desktop or Laptop (List of Acceptable Processors can be found here: https://bit.ly/3m1dVY8.)
  • Licensed and Activated IOS with licensed Document and Spreadsheet applications.
  • Good quality webcam and noise-canceling headset
  • Fast and reliable internet connection (Minimum of 10mbps Download/Upload Speed)
  • Experience using CRMs, Project Management Tools, Customer Support Apps are a PLUS!
  • Have a working knowledge of the Amazon platform is an advantage

In this role, you would report to the Customer Support Supervisor. If you are serious about stepping into our support team and you are excited to build communities, then we are looking forward to meeting you!

Shortlisted candidates will be invited for an interview.

Thank you.