We're looking for a Rock Star Customer Success Advocate who can write and speak in Spanish
Work Remotely
Client: Canada- Based
Work Hours and Schedule: Graveyard shift (Spain business hours_
Work Duration: Long-term
Starting salary: Salary is commensurate to experience. but not less than $3/hour
The Customer Success Advocate is expected to:
Provide exceptional customer service in a fast-paced environment according to service standards and procedures Troubleshoots and resolve customer-reported issues Consistently meeting expectations of quality assurance program and productivity standards. Shows full proficiency in all systems and program
Qualification:
Experience in a CSR role, in a contact or call center environment Bilingual English/Spanish is required Strong knowledge of customer service principles, including sound decision-making and negotiating skills. Experience in social media moderation High level of verbal and written communication skills Excellent time management and problem-solving skills Ability to perform in a fast-paced environment and high-pressure situations Must have experience in Shopify stores or with any e-Commerce related tools Reliable, punctual and flexible
The role requires full-time availability
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