Customer Support Phone Representative - Work From Home

Description: LawnStarter is a dynamic technology company. Joining now is an excellent opportunity to play a key role in the amazing growth story of LawnStarter! Our services are offered in more than 120 cities across the United States. We are looking for a candidate with phone experience in customer service, who is fluent in both spoken and written English. This is a remote job position with a call center feel, so if you are dependable with an excellent work ethic and a distraction-free workspace you can work from the comfort of your own home. The role begins as a seasonal position, but could be extended depending upon performance. We also have an all-inclusive form of training available to get you started and continuous training updates throughout our season to ensure you have all the tools you need to succeed while handling the calls. All payments are made via Upwork.

Responsibilities: o Inbound and call back queue calls o In this position, you will be taking over 300 calls a week. These calls will be supporting both our customers and our providers on various operations-related issues. Our average handle time is around 7 minutes o Our hours of operation are Monday - Friday, 6 am - 10 pm CST, and Saturday - Sunday, 7 am - 6 pm CST. o We offer 8hrs per day for a max of 5 days per week (40hrs) during those hours. o We also have 10-hour shifts available as well. These will also be 40-hour weekly shifts. o You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution. o You should have an understanding of how to connect with a Western individual and be skilled at problem-solving, building rapport, and offering empathy.

What we are looking for: o Empathetic to customers o Ability to provide superior service to every customer by utilizing all available tools and resources o Ability to establish rapport while working through difficult situations o Ability to adhere to a schedule o Adaptable to change o High productivity at defined proficiency levels o Willingness to receive and act on feedback from the leadership team

Requirements: o At least a high school graduate o EXCELLENT written and verbal English skills o Experience of at least six (6) months in the BPO industry is preferred o Applicants without work experience are also welcome to apply o Prior experience using CRM and VoIP software is a plus o Computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor) with a noise-canceling headset. We cannot use chrome books, tablets, ipads, or cell phones as they are not compatible with our phone system. o Consistent power source; and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work o Preferred ISP/Internet providers are PLDT (#1) or Converge (#2) o Back up power and internet supplies to ensure you are able to complete your full shift o Willing to work US hours and weekends; and amenable to working in rotating shifts

We look forward to discussing the opportunity for you to join the LawnStarter Team

$6/hr; weekly payout